Frequently Asked Questions
Everything you need to know about shopping with The Mercantile London.
What are your shipping rates and delivery times?
We offer standard and express shipping across the UK and internationally. UK standard delivery typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We accept returns on unworn items with original tags attached within 28 days of purchase. Please note that for hygiene reasons, earrings and swimwear cannot be returned unless faulty.
How do I know which size to choose?
Each product page features a detailed size guide. Since we curate unique brands from around the world, sizing can vary; if you are between sizes, we recommend checking the specific brand measurements provided.
Can I track my order once it has been dispatched?
Yes, once your order leaves our London boutique, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are the items sold online available in your Spitalfields store?
Most of our online collection is available at our physical boutique in Spitalfields. However, some exclusive online pieces or limited stock may vary. You can contact us to check availability before visiting.