Returns & Exchanges

At The Mercantile London, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return window for all unworn items in their original condition. Whether you need a different size or have simply changed your mind, our streamlined process ensures a hassle-free experience.

Return Process

• 1.
  Initiate Your Return

  Log into our online portal or contact our customer care team with your order number to request a Return Merchandise Authorization (RMA) within 14 days of receipt.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all designer tags, spare buttons, and dust bags are included to qualify for a full refund.

• 3.
  Ship It Back

  Affix the provided return shipping label to your parcel and drop it off at your nearest authorized courier point, keeping a copy of your tracking receipt for reference.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.